IT Helpdesk 24×7 End-User, Desktop, Network, and Server Support
Cyber Security Solutions provides around-the-clock user support IT helpdesk as well as fixes any issues with their systems, software, or equipment. This includes services such as password resets, balance inquiries, account history inquiries and bill payments.
Customer Satisfaction Management
It is important to us that our clients are satisfied with the IT helpdesk services we provide. To ensure we can identify any issues, we actively seek client opinions on a regular basis via our Customer Satisfaction Survey. Responses are made to all appropriate comments, providing information or resolving issues wherever possible.
Customer Service Portal and Self-Service Ticket Creation and Tracking
Customers have the ability to create and track a trouble tickets on our website. This allows users to track their tickets from a centralized locations and know when our engineers has an update.
Incident Management is a set of processes whose aim is to ensure any interruptions to normal service for our clients are kept to a minimum, and the client is returned to normal operations as soon as possible. In the event of delays, the Incident Management processes ensure appropriate escalation of incidents to expert staff for timely resolution.
Our Problem Management services include the analysis of data recorded by our support staff to determine common causes of outages or incidents affecting large numbers of users, and then managing the process of identification of the root cause of the problem and elimination of the error from the infrastructure. Thus it has an important role in the continual improvement of our client IT Helpdesk Services.
Self-Service Knowledgebase, FAQ and Troubleshooting
Automated analysis and repair capabilities empower end users to go beyond manual diagnosis and resolution, leading to significant call avoidance. Single-click access to knowledge articles and automated tasks enable end users to solve low to medium complexities issues instantly – without any technical knowledge.