Application Support

Our server & desktop services include a set of commonly used workstation software packages that are fully supported by our staff. We even provide support for Microsoft Office and Office 365 at no extra cost, allowing you to increase the productivity of your employees.

Antivirus Management

Every desktop or server connected to the client network is required to run antivirus software. This forms the second line of defense against viruses – ensuring that if infected files are opened on systems, the virus is identified and file access is stopped, preventing further infection.

Configuration and Enforcement

The standard user desktop design and configuration enables efficiency in the services provided by our technicians and tools, and reduces costs significantly through standardization of the computing environment. It also assists in quicker problem-solving when issues occur, and it enables the use of hot-swap computers in the event of a hardware failure. Standard installations are maintained which includes Windows, standard application packages, drivers for supported hardware and antivirus software. We can even prevent harmful software from being installed and used.

Maintenance

Our server & desktop services include scheduled maintenance of desktops, laptops, and servers – ensuring reliability and stability for users. Optimizing hard drive performance, clearing logs and temp files, Windows patch updates, physical inspections, and other checklist maintenance items.

Performance Monitoring

Monitoring of the ongoing health, performance and errors in Windows as well as device hardware components of desktops and laptops. In addition, other applications can be monitored for specific conditions through log file analysis and monitoring of associated processes.

Managed Patching

Patches automatically updated on a regular basis to the customer’s servers and desktops help maintain a healthy and secure environment. We manage both Windows as well as 3rd party application patches.

Handheld Computer Support

We handle your phone and tablet devices’ interoperability with your data and systems so that you can receive your email or work remotely when needed.

On-Site Desktop, Laptop, and Server Support

When required, our technicians will travel on-site to perform hardware maintenance, proactive problem diagnosis and repairs, and swapping of defective hardware. Priority is placed on critical devices that affect more than just a single user.

Remote Desktop, Laptop, and Server Support

We can remotely maintain and service customer systems from our helpdesk. Everything from regular maintenance to troubleshooting and remediation can be conducted remotely, and reduces the need for on-site technician support. In most cases we can do this in the background without interrupting workflow.